Sansaara Fabrizio Pvt Ltd
Welcome to Sansaara – where art meets home.
These Terms & Conditions (the “Terms”) govern your use of our website www.sansaaraonline.com, operated by Sansaara Fabrizio Pvt Ltd (“we”, “us”, “our”, or “the Company”).
By accessing or making a purchase on our website, you agree to comply with and be bound by these Terms. Please read them carefully before using our website or placing an order.
If you do not agree to these Terms, you may not access or use our services.
1. General Information
Company Name: Sansaara Fabrizio Pvt Ltd
Registered Address: 149, Second Floor, Indirapuram, Ghaziabad, Uttar Pradesh – 201014
Contact Email: sales@shopsansaara.com
Support Number: +91 8368885487
These Terms apply to all visitors, users, and customers of our website.
We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be posted on this page, and continued use of the website constitutes your acceptance of those changes.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years of age or using the website under parental/guardian supervision.
- You are legally capable of entering into binding contracts under Indian law.
- You are using the website only for lawful purposes and in accordance with these Terms.
3. Product Information
All products displayed on Sansaara are handcrafted, and minor variations in colour, texture, or finish are natural characteristics of handmade goods.
While we make every effort to display colours and details accurately, actual product appearance may vary slightly from images shown due to lighting or screen differences.
We reserve the right to limit the quantities of any product, update descriptions, or discontinue items at our discretion.
4. Pricing and Payment
All prices listed on www.sansaaraonline.com are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
We accept payments through secure third-party payment gateways. By providing your payment details, you confirm that you are authorized to use the chosen payment method.
In the event of a pricing error or technical issue, we reserve the right to cancel or modify an order before shipping.
5. Order Acceptance and Cancellation
Your order is confirmed once payment is successfully processed and you receive an email confirmation from us.
We reserve the right to cancel or refuse any order for reasons such as:
- Product unavailability
- Pricing or description errors
- Suspected fraudulent transactions
Orders may be cancelled by the customer within 12 hours of placing the order by contacting sales@shopsansaara.com.
Once an order has been processed or shipped, it cannot be cancelled.
6. Shipping and Delivery
We currently ship across India through trusted logistics partners.
Processing and delivery timelines are mentioned in our Shipping Policy.
Delays may occur due to unforeseen factors beyond our control, such as weather, strikes, or courier issues.
Once shipped, tracking details will be shared via email or SMS.
7. Returns, Refunds & Exchanges
Our Refund & Return Policy explains the process for returns, refunds, or exchanges.
We accept returns only in cases of defective, damaged, or incorrect items.
All refunds will be processed as per the timelines and conditions outlined in that policy.
8. Intellectual Property
All content on www.sansaaraonline.com — including images, text, logos, graphics, videos, and designs — is the intellectual property of Sansaara Fabrizio Pvt Ltd.
You may not copy, reproduce, modify, or use any part of the website or its content without prior written permission from us.
9. User Conduct
You agree not to:
- Use the website for any unlawful or fraudulent purpose.
- Transmit any harmful code, malware, or viruses.
- Impersonate any person or misrepresent your identity.
- Interfere with the website’s security, functionality, or operations.
Violation of these Terms may result in termination of your access to the website and legal action where necessary.
10. Third-Party Links
Our website may include links to third-party websites for your convenience.
We are not responsible for the content, policies, or practices of such third-party sites and recommend reviewing their terms and policies separately before using them.
11. Limitation of Liability
Sansaara Fabrizio Pvt Ltd shall not be liable for any:
- Indirect, incidental, or consequential damages
- Loss of profits, revenue, or data arising from the use or inability to use our website or products
Our total liability for any claim related to your purchase shall not exceed the value of the product purchased.
12. Indemnification
You agree to indemnify, defend, and hold harmless Sansaara Fabrizio Pvt Ltd, its directors, employees, affiliates, and partners from any claims, liabilities, or damages arising from your misuse of the website, violation of these Terms, or infringement of third-party rights.
13. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Ghaziabad, Uttar Pradesh, India.
14. Contact Information
For questions, feedback, or clarifications regarding these Terms, please contact us at:
Sansaara Fabrizio Pvt Ltd
149, Second Floor, Indirapuram, Ghaziabad, UP – 201014
+91 8368885487
sales@shopsansaara.com
15. Last Updated
This Terms & Conditions policy was last updated on 10th October 2025.
We encourage you to review this page periodically for any updates or changes.
